Refund policy

At Sigma Wallet, we pride ourselves on providing premium, high-quality wallets that enhance your lifestyle. However, we understand that sometimes you may need to return an item. Please read our refund and return policy carefully to understand how we handle returns and exchanges.

Damaged Items:

If you receive a damaged item, please contact us immediately at hello@sigmawallet.co. We will assist you with a resolution. If you are required to return your product, please follow the instructions below.

How to Return Your Product:

1. Package your product securely in a cardboard box or bubble wrap.
2. Include your name, return address, mobile number, email address, and a copy of your order confirmation email/receipt inside the package.
3. Send your returned product to the following address:

Sigma Wallet
Po Box 2651
Ascot QLD 4007
Australia

NOTE:

We recommend you use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item, and we unfortunately can’t be responsible for it if it gets lost. You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable.

We’ll let you know once we’ve received your product/s, and if they are defective, we’ll be more than happy to send you a replacement.

Return Shipping Costs:

You will be responsible for paying your own shipping costs for returning your product. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item and cannot be held responsible for lost items.

Return Eligibility:

To be eligible for a return, your product must meet the following conditions:

• Returned within 30 days of delivery.
• The product must be in brand new, unused condition, without any signs of damage, wear, or use (such as scratches or marks).
• The item must be in its original packaging, including any casing or protection.

Refunds & Exchanges:

Once we receive your returned product and verify its condition, we will offer you the following options:

• Exchange: You can exchange your product for another item of equal value.
• Store Credit: You can receive a store credit of equal value to your purchase.
• Refund: A full refund will be issued to your original payment method if the product meets the return criteria.

Please note that sale items or products purchased with discounts are not eligible for a refund.

Return & Exchange Conditions:

If the product is returned and found to be in poor condition (e.g., damaged or used items such as makeup, scratches, or damage to any part of the wallet), it will not be eligible for a return, exchange, or refund.

Contact Us:

If you have any questions or require more information about your return, please don’t hesitate to reach out to us via email at hello@sigmawallet.co.

Customer Satisfaction:

At Sigma Wallet, we are committed to ensuring that our customers have the best possible experience. We thank you for your cooperation and understanding.